Consumer Bill of Rights

 

Marine Industry Consumer Bill of Rights

 

Preamble

 

Our dealership subscribes to the Marine Five Star Dealer Certification standards established to insure that your boating experience is as enjoyable as possible. This includes adhering to a Consumer Bill of Rights. Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. Our goal is to enhance your boating experience by providing trained, friendly employees, quality products, and reliable services.

 

You have the right to:

 
Sales:

The assistance of a capable and knowledgeable sales consultant

Advertising and representations are truthful and factual

A written disclosure of all details associated with a purchase

An explanation of the proper usage and operation of products

Products properly prepared, inspected and tested before delivery

The delivery of new products as scheduled

An explanation of all maintenance requirements and schedules established for your product

An explanation and written copies of warranties on all products and major components

 
Service:

The explanation of maintenance/repair plans including estimated repair time and cost

An itemized list of all charges (both warranty and retail) with thorough explanation

Prior approval of changes in repair costs or additional charges should they occur

Maintenance/repair work done right the first time by knowledgeable trained technicians

Maintenance/repair work completed when promised

Timely notice of changes in service delivery time if delays are experienced in repair completion

Inspect replaced/damaged components upon presentation of the invoice/work order

 
Operations:

Fair, open and honest treatment without discrimination

Respectful, professional and accurate responses to all product questions and requests

Privacy and confidentiality of customer records

Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations